Corona Virus Covid 19 Update

In the current COVID – 19 situation, we understand that your animals still require our help and assistance. We will therefore keep you informed of any changes to our opening hours and protocols within the surgery as an when they occur.

Our practice remains open; however, we have had to adapt our ways of working to reflect the current requirements for ‘social distancing’. The health and well being of you, your animals, our surgery staff and the wider community remains paramount.

Our opening hours are currently 9am – 5pm Monday – Friday and 9am – 12pm Saturdays

We ask that you phone the surgery with your requirements in the first instance, where we can advise you accordingly. The following protocols are in accordance with the current advice from the British Veterinary Association and the Royal College of Veterinary Surgeons.

• Food and medicines may be collected from a collection point at the surgery. Please advise us of when you will be collecting or phone us when you arrive. Payment can be taken over the phone when you order or collect.
  • Small items such as wormers and flea treatment for cats and dogs can be posted via Royal Mail - postage and packaging costs will be added in this case.
• If you have an animal which is currently unwell, the vets will do the following;
  • If it is possible for us to discuss the problem via phone or email, we will do so
  • We can use Facetime, ZOOM, or videos/photos to help us advise regarding treatment and any medicines required
• If it is not possible to deal with your animals’ condition via these means above and we need to see your animal in the surgery or out on farm we will certainly do so! For animals bought into the surgery, we will advise you of the protocol for doing this when you phone but please bring your mobile phone with you, a lead and collar for your dog or a cat basket for your cat.
  • If you or anyone in your household is experiencing symptoms of COVID-19 then please let us know so that extra precautions can be taken.
• Calving and lambing problems will be attended as usual.
  • We are waiting for further advice regarding BVD testing of cattle.

At present we are unable to offer any routine examinations or surgery e.g. health checks, microchipping*, routine nail clipping, neutering or non-urgent dental treatment.

If your dog or cat is due a routine booster vaccination, it is possible for this to be extended to 15 months from the previous vaccination. For vaccination of horses and rabbits please contact the surgery for further information.

*As it is a legal requirement for pups to be microchipped before they are 8 weeks old, breeders are advised to contact the local authority to seek a waiver and they are then to pass on paperwork to the new owner to help make sure that the pups are microchipped as soon as lockdown is over.

Updated 08/04/2020